Responsibilities:

• Create signal-driven plays. Translate internal product signals (feature usage, AI adoption, account behaviours) and external signals into targeted experiments.
• Own execution (mostly). Run hands-on experiments with Demand Gen, Ads, Web, and RevOps. Some experiments you’ll shape and report on for other teams; some you’ll execute yourself.
• Cross-functional partnership & influence. Work closely with Product, Data, Marketing (multiple functions), and RevOps to improve instrumentation, accelerate experimentation velocity, and forecast and track impact.
• Funnel improvement & playbooks.  Identify friction across the PLG → SLG funnel and drive cross-functional fixes; build high-leverage playbooks for scaling new products, features, and enterprise motions.

• Qualifications:

• You’ve run growth experiments using signals like PLG product data and/or external data.
• You’re a high-agency IC who leads without direct reports — you own prioritisation and execution and influence broadly across Product, Demand Gen, Ads, Web, RevOps, Sales, Data, and Finance.
• You’ve run experiments using PLG product signals and/or external account signals and turned them into outbound, in-product, web, and/or ad plays.
• You pair creativity and “hackiness” with strong data rigour — you prototype fast, analyse lift, and repeat.
• You bring commercial rigour: modelling, scenario planning, and impact assessment are second nature.

• Data Engineer

  Responsibilities:

  • Build and Scale Data Services: Design, develop, and maintain scalable backend systems and APIs that directly change the product experiences for our users.
  • Collaborate on Data Architecture and Models: Partner with engineering and analytics teams to optimize storage, processing workflows, and database schemas. Define data models and contracts to ensure consistency, accessibility, and scalability across systems.
  • Contribute to Standards, Quality, and Governance: Build reliable, observable data systems with strong testing and validation. Champion best practices, golden paths, and CI/CD workflows that uphold data quality, security, and continuous improvement.

  • Qualifications:

  • Experienced Data Engineer: You have 4+ years of experience building and maintaining scalable, reliable data pipelines and infrastructure in cloud environments (AWS, GCP, or Azure). You apply best practices for performance and scalability across modern data platforms.
  • For Product Data Engineering: We’re looking for a strong software engineering foundation — designing APIs and data services that power product use cases, applying engineering rigor to build robust, maintainable systems.
  • For the Data Platforms team: We’re looking for experience with Governance, Privacy, and security—implementing controls, policies, and infrastructure that uphold compliance and protect data integrity across systems.
  • Databricks & Distributed Processing Expertise: You’re highly skilled in Databricks, Spark, or similar distributed processing platforms and use them to process large datasets efficiently and cost-effectively.

  • Engineering Manager, AI Tasks

    Responsibilities:

    • Lead and develop a team of 4-6 engineers, providing technical direction, mentorship, and career growth opportunities.
    • Work with the engineering team to make, evaluate, and advocate for architectural decisions that align with Zapier’s vision and technical standards.
    • Collaborate across engineering teams to evaluate and inform their technical decisions, creating alignment and removing blockers for the execution of Agents roadmap.
    • Collaborate closely with Product and Design to understand user needs—particularly around discovery, trust, and complexity—and translate those insights into intuitive, effective AI features.
    • Champion problem-solving by identifying technical challenges and improving engineering processes.

    • Qualifications:

    • You’ve shipped LLM-powered products.  You have hands-on experience building and shipping LLM features, with bonus points for features that help non-experts succeed with AI such as human in the loop or guided prompting.
    • You’re willing to get your hands dirty. You thrive in ambiguous, fast-moving environments where rapid iteration is key. You’re comfortable prototyping user-facing AI flows, running experiments, and learning from real user behaviour. You’re comfortable with ambiguity and enjoy the process of turning vision into reality.
    • You are a skilled engineering leader.  You have a proven track record of building high-quality, production-level code. You’re fluent in our tech stack (Typescript, React, Nodejs, Python, Django) and comfortable learning new technologies.

    • Engineering Manager, Integration

      Responsibilities:

      • Build and develop a high-performing team focused on improving quality and reliability across our integration portfolio—hiring, coaching, and growing engineers from the ground up
      • Own product and technical decisions for your team’s work—knowing when to act decisively versus when to seek alignment on larger, harder-to-reverse decisions
      • Champion reliability and security—preventing regressions, improving observability, and establishing quality standards that protect customers
      • Translate customer experience data and metrics into priorities—anticipating risks, adopting new API features, and addressing issues before they escalate
      • Drive asynchronous alignment across distributed teams—proactively building processes that keep Integration Quality, Enterprise, Developer Platform, and foundational teams in sync across time zones

      • Qualifications:

      • You have experience with the Zapier Developer Platform.  You understand how our platform works and can hit the ground running—or you can demonstrate exceptional ability to rapidly pull on available documentation, past decisions, and institutional knowledge to level up quickly.
      • You’re a decisive leader.  You’re comfortable making product decisions autonomously and have strong judgement about which decisions require broader input. You empower your team to make decisions within their domain while providing guardrails for bigger calls.
      • You excel at asynchronous communication.  You don’t rely solely on existing systems—you proactively design and refine processes that keep distributed teams aligned across time zones. You’re forward-thinking about communication challenges and have strong ideas about keeping everyone on the same page.

      • Account Executive, Enterprise

        Responsibilities:

        • Drive revenue for Zapier, owning the entire sales cycle through close
        • Deeply understand your customers to uncover customer needs and pain points
        • Navigate complex multi-party sales and win trust through consultative sales conversations with executives
        • Collaborate and work with Solutions Engineering, Customer Success Managers, Leadership, etc. to build strategic adoption plans for customers
        • Own sales activity and monthly revenue forecasting in Hubspot

        • Qualifications:

          • You have 5+ years of demonstrated success in selling horizontal SaaS solutions to multi-stakeholder or technical organisations at the mid-market level, with a strong focus on automation, integrations, and enhancing tech stack efficiency.
          • Proven track record of success in closing enterprise-level software deals over $100K and meeting or exceeding your sales quota
          • Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.
          • You’re naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.

        • Manager, Sales Assist

          Responsibilities:

          • Lead, coach, and inspire a high-performing team of 8–10 Sales Assist Representatives, fostering a collaborative and inclusive team culture.
          • Drive the team to meet and exceed revenue and customer growth targets through effective sales strategies and operational excellence.
          • Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning.
          • Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning.

          • Qualifications:

          • You are located in India and able to work 5:00 pm – 1:00 am IST to allow overlap with North America-based colleagues.
          • You bring 5+ years of SaaS sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success.
          • You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment.
          • You are comfortable engaging with both technical and business audiences, with credibility in areas such as integrations, APIs, compliance, and scalability.

          • Product Manager, Growth

            Responsibilities:

            • Support the Revenue Zone experimentation practice. Define success metrics, prioritize the experiment backlog, and keep stakeholders aligned on priorities.
            • Run experiments end-to-end. Own the hypothesis, design, and analysis with engineering support or no-code tools, then turn proven ideas into lasting improvements.
            • Move fast, learn, and adapt. Form simple hypotheses, validate them quickly, and decide whether to scale, refine, or stop.
            • Dig into the “why.” Translate customer insights into winning experiments by analyzing feedback and talking to customers about why they cancel or upgrade.

            • Qualifications:

            • You have hands-on experience with the revenue lifecycle. You bring 5+ years of product management experience. You understand SaaS or eCommerce metrics and have supported or led experimentation cycles before.
            • You are a “doer” with a growth mindset. You’re comfortable pulling a CSV, fixing a Zap, or drafting your own email copy to unblock the next step.
            • You already use AI tools and quick prototypes to explore ideas and learn fast. Bonus: you can write simple code (e.g., SQL queries, scripts, or API calls), or are learning to with tools like Cursor.
            • You put customers first. You enjoy balancing financial goals with doing what’s right for the customer and are motivated by making impactful improvements to their experience.

          • Pro Tip for Applying to Zapier

            Zapier places a lot of weight on how well you communicate in writing. Beyond your CV, your application answers matter. Be specific about problems you have solved, tools you have used and decisions you have made. Avoid buzzwords and focus on clarity. If you have experience working remotely or managing your own time effectively, highlight it clearly, Zapier values autonomy more than flashy titles.

      • For anyone looking to work remotely for a global company, Zapier is worth watching closely. Keep an eye on their official Career page and monitor new openings as they are posted.

       

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